• One of our expert liver nurses will answer the phone, introduce themselves and ask about your situation
• We’re here to listen to you, on your terms – so you can start wherever you want and share as much as you wish
• Our nurses will take some notes, just to make it easier if you call again. These will always be kept confidential
• If needed, the nurse may email you with follow-up information and links to resources after the call or arrange for information to be sent in the post
• If you call again and have more questions, the nurses can sometimes arrange for a call back if needed

Our helpline nurses are unable to interpret liver blood tests or imaging test results.

It is important you speak to your own doctor or nurse about this, but we can provide guidance on what these tests involve, their purpose, and what they can tell you about your liver health.

We’re hear for you, and can listen and talk to you about many aspects of liver health, liver disease, and liver cancer. Here are a few of the common subjects we cover:

• I’m worried about my own, or a loved one’s, liver health. What should I do?
• What are the tests for liver disease?
• How do I manage my symptoms, where should I start?
• How can I make the most of my next appointment?
• Are there other treatment options?
• Are there any clinical trials that I can be involved with?
• How do I support a loved one who has been diagnosed, while also looking after myself?

The information provided by our nurse-led helpline is not a substitute for your own healthcare provider who has access to your medical notes, and should not be used for diagnosing or treating a health problem or disease. If you have worrying symptoms or you feel unwell you should consult your doctor.

We are not able to diagnose any conditions, or interpret blood test results. But we can help you to understand your diagnosis and what the often complex terminology means. We are also not able to offer an opinion on particular hospitals, but we can advise you about questions you can ask to help you make the most of your appointments.

Please be aware that the helpline is not an emergency number and cannot give medical advice. If you have a specific medical enquiry please call 111, or in case of emergency call 999.

We will not tolerate inappropriate, abusive or threatening behaviour towards our nurse team and if this happens, we will end the call and block abusive callers from using our service.

Yes, you can leave a message and we will call you back within two working days.

Yes, you can email us at any time at [email protected]. Emails are answered during the helpline operating hours of 9am – 3pm Monday and 9am -4pm Tuesday – Friday (excluding bank holidays).

All personal details are kept securely and will never be shared with anyone. For more information read our privacy policy.

Helpline calls are subject to monitoring by our Nurse Manager and on occasion calls will be recorded. We do this to train staff and to monitor and evaluate the service.

No, our nurse-led helpline is completely free and you will not be charged for any calls made from within the UK. As a charity, we are not a part of the NHS and do not receive NHS funding.

We rely on donations to run our helpline service. If you wish to make a donation you can do so here.

Yes, we can take calls from outside of the UK, but only to answer general information requests about liver disease and liver cancer. We are unable to offer advice about non-UK healthcare.

Please note that calls from outside of the UK may incur a fee from your network provider. We are unable to offer call backs to non-UK numbers.